Legal
Privacy Policy
Woodrush Pest Control is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data in line with UK GDPR.
Last updated: November 2026
1.Introduction
- 1.1Woodrush Pest Control ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us for a quote or service.
- 1.2We are the data controller for the personal information you provide. Our registered address is 16 Redwood Ave, Woodley, Reading, RG5 4DR. You can contact us at mail@woodrushpest.com or 07863 629410.
- 1.3This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and providing your details, you consent to the practices described in this policy.
2.Personal Data We Collect
- 2.1Information you provide: when you complete our "Request a Free Inspection & Quote" form or contact us, we collect your first name, last name, address, postcode, town/city, email address, phone number, the nature of your pest issue, property type, any message you provide, and any photo or video you choose to upload.
- 2.2Information collected automatically: when you visit our website we may collect technical data including your IP address, browser type, device information, pages visited, and referring URLs. This is collected through cookies and analytics tools described in our Cookie Policy.
- 2.3We only collect personal data that is necessary for the purposes set out in this policy. We do not collect special category data (such as health or racial data) unless you voluntarily include it in a message.
3.How We Use Your Personal Data
- 3.1To respond to your enquiry and provide a quote for pest control services.
- 3.2To arrange and carry out pest inspection and treatment at your property.
- 3.3To communicate with you about your booking, appointment reminders, and follow-up advice.
- 3.4To maintain records for service guarantees, safety compliance, and legal obligations.
- 3.5To improve our website, services, and customer experience through analytics and feedback.
- 3.6The legal bases we rely on are: (a) performance of a contract or steps at your request; (b) our legitimate interests in running and improving our business; and (c) compliance with legal obligations.
4.Sharing Your Personal Data
- 4.1We do not sell your personal data. We only share it with trusted third parties where necessary to deliver our services or meet legal obligations.
- 4.2Service providers: we use a customer relationship management (CRM) platform to store and manage your enquiry details, and may use email and messaging tools to communicate with you. These providers act as data processors on our behalf and only use your data as instructed by us.
- 4.3Analytics: we use third-party analytics (such as Google Analytics) to understand website usage. This data is aggregated and does not identify you personally unless combined with other data.
- 4.4Legal compliance: we may disclose your data to authorities where required by law, regulation, or to protect our rights, property, or safety.
5.International Data Transfers
- 5.1Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations, standard contractual clauses, or other legal transfer mechanisms to protect your data to UK standards.
6.Data Retention
- 6.1We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, including for legal, accounting, or reporting requirements.
- 6.2Customer and enquiry records are typically retained for up to six years to support service guarantees and tax/accounting requirements. You may request deletion of your data earlier, subject to legal retention obligations.
7.Your Rights
- 7.1Under UK GDPR you have the right to: (a) access your personal data; (b) rectify inaccurate data; (c) erase your data ("right to be forgotten"); (d) restrict processing; (e) data portability; (f) object to processing; and (g) withdraw consent at any time.
- 7.2To exercise any of these rights, contact us at mail@woodrushpest.com. We will respond within one month, as required by law.
- 7.3If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8.Security
- 8.1We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including encryption in transit, access controls, and secure storage.
- 8.2No method of transmission or storage is completely secure, but we strive to protect your data using commercially acceptable means.
9.Cookies
- 9.1Our website uses cookies and similar technologies. For full details of the cookies we use, how they work, and how to manage them, please see our Cookie Policy.
10.Children's Privacy
- 10.1Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us and we will delete it.
11.Changes to This Policy
- 11.1We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
12.Contact Us
- 12.1If you have any questions about this Privacy Policy or how we handle your data, please contact us: Woodrush Pest Control, 16 Redwood Ave, Woodley, Reading, RG5 4DR. Email: mail@woodrushpest.com. Phone: 07863 629410.
Questions about your data?
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch.
